Privacy policy

Welcome to Lumviva. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Lumviva collects, uses, stores, and shares information when you visit our website, browse our products, or place an order for coffee tables and dining chairs.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Lumviva may collect the following categories of information:

Personal Information

When you place an order or contact us, we may collect your name, phone number, email address, billing information, and shipping address.

Order Information

We may collect information about the products you purchase, order details, delivery status, and customer service requests.

Technical Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, and website usage data. Cookies and similar technologies may be used for this purpose.

3. How We Use Your Information

Lumviva may use your information to:

• Process and manage your orders.
• Arrange shipping and delivery.
• Contact you about order confirmations, delivery updates, or customer service matters.
• Respond to questions, complaints, returns, and refund requests.
• Maintain website functionality and improve the shopping experience.
• Detect fraudulent, unauthorized, or suspicious activity.
• Comply with applicable legal obligations.

4. Payment Information

Lumviva currently accepts Cash on Delivery (COD) as its only payment method. Customers are not required to enter credit card or debit card details to place an order through our current payment arrangement.

Payment is collected upon delivery, subject to the available delivery arrangements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor activity, and improve performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. How We Share Your Information

Lumviva does not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

• E-commerce platform providers: To operate and maintain our online store.
• Shipping and delivery providers: To deliver your orders.
• Technical service providers: To maintain website functionality and security.
• Legal or regulatory authorities: When disclosure is required by applicable law or necessary to protect our legal rights.

These parties may access only the information reasonably necessary for their relevant services, subject to applicable requirements.

7. Data Retention and Security

Lumviva retains personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Submit a privacy-related complaint to the appropriate authority.

To exercise an applicable privacy right, contact Lumviva using the contact details provided below. We may need to verify your identity before responding.

9. International Data Transfers

Because Lumviva operates through an online store and may use service providers located in different countries, your information may be processed or stored outside your country of residence. Where required, appropriate safeguards will be applied to such transfers in accordance with applicable privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites or services. Lumviva does not control the privacy practices of these external websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to collect personal information directly from children where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, please contact Lumviva so we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

Lumviva may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal obligations. Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how Lumviva handles your personal information, please contact us:

Trade Name: Lumviva

Phone Number: +55 98 98120-0326

Email Address: alizada726ali@gmail.com

Business Address: Av. Davi Alves Silva, 1314, Buriticupu – MA, 65393-000, Brazil