Terms of service

Welcome to Lumviva. These Terms & Conditions govern your access to and use of our online store, including browsing our products and purchasing coffee tables and dining chairs. By accessing our website or placing an order, you agree to these terms.

Please read these Terms & Conditions carefully before using our website. If you do not agree with any part of these terms, please discontinue use of our website.

2. About Lumviva

Lumviva is an online furniture store offering coffee tables and dining chairs designed to complement a variety of living and dining spaces. We aim to provide customers with a convenient shopping experience, clear product information, and reliable customer support.

3. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website for unlawful activities, attempt unauthorized access, interfere with website security, or submit false or misleading information.

4. Product Information and Availability

At Lumviva, we make reasonable efforts to display accurate product descriptions, images, prices, and other relevant details. However, colors and appearances may vary depending on your screen or device settings.

All products are subject to availability. We reserve the right to update product information, modify our collection, or discontinue products when necessary.

5. Pricing and Orders

Prices displayed on our website apply at the time of purchase unless otherwise stated. Lumviva reserves the right to correct pricing errors or inaccurate product information, subject to applicable law.

Submitting an order does not necessarily mean that the order has been accepted. We may contact you to confirm your order details and reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect information, or product unavailability.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

6. Payment Terms

Lumviva currently accepts Cash on Delivery (COD) as its only payment method.

Customers are required to pay the amount due when their order is delivered, subject to the available delivery arrangements. Please ensure that your contact information and delivery address are accurate when placing an order.

7. Shipping and Delivery

Lumviva provides free shipping under its standard shipping policy.

Our estimated delivery timeline is as follows:

• Order handling: 1–2 business days.
• Transit time: 3–5 business days.
• Total estimated delivery: 5–8 business days.

Delivery estimates may vary because of the destination, carrier operations, weather conditions, or other circumstances beyond our control. We will make reasonable efforts to assist customers with delivery-related questions.

8. Returns and Refunds

At Lumviva, we offer free returns and refunds within 14 business days, subject to our applicable return conditions and mandatory consumer rights.

Customers should contact our support team before returning an item to receive instructions. Products may need to meet the applicable return eligibility requirements.

Approved refunds are generally processed within approximately 3 days. The actual completion time may vary depending on the circumstances of the refund.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.

9. Cancellations and Order Changes

If you need to cancel or modify an order, contact Lumviva as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after an order has been processed or dispatched.

Any applicable cancellation or refund will be handled in accordance with our published policies and applicable law.

10. Intellectual Property

Unless otherwise stated, the content on the Lumviva website, including text, graphics, branding, design elements, and other materials, is owned by or licensed to Lumviva and may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially use website content without prior written permission, except where permitted by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Lumviva will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

12. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services may be governed by their own terms and privacy policies.

Lumviva is not responsible for the content or practices of external websites that we do not control.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how Lumviva collects, uses, and protects personal information.

By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data-protection laws.

14. Changes to These Terms

Lumviva may revise these Terms & Conditions from time to time to reflect changes to our business, website, services, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of our website after changes take effect is subject to applicable law and the updated terms.

15. Governing Law and Consumer Rights

These Terms & Conditions are subject to applicable laws. Nothing in this section removes mandatory consumer protections available under the laws that apply to your purchase.

Where required by law, disputes may be brought before the competent courts or consumer-protection authorities.

16. Contact Information

If you have questions about these Terms & Conditions, your order, or our products, please contact Lumviva using the details below.

Trade Name: Lumviva

Phone Number: +55 98 98120-0326

Email Address: alizada726ali@gmail.com

Business Address: Av. Davi Alves Silva, 1314, Buriticupu – MA, 65393-000, Brazil

17. Acknowledgment

By using the Lumviva website or placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights under applicable law.

Thank you for choosing Lumviva for your coffee table and dining chair needs. We appreciate your trust and look forward to serving you.