Return & Refund Policy

At Lumviva, customer satisfaction is important to us. We want you to feel confident when shopping for coffee tables and dining chairs from our online store. If you are not satisfied with your purchase, our Return & Refund Policy explains how to request a return or refund.

Please read the following information carefully.

1. Return Period

Lumviva offers a return period of up to 14 business days, subject to applicable return conditions and consumer protection laws.

If you wish to return an item, please contact our customer support team within the applicable return period so we can guide you through the process.

For online purchases in Brazil, consumers generally have a statutory right to withdraw from a purchase within 7 calendar days of signing the contract or receiving the product, as provided under Article 49 of the Brazilian Consumer Protection Code. This legal right is separate from and takes priority over any store return conditions.

2. Return Eligibility

To help us process your request, please provide:

• Your order number or purchase details.
• The name of the product you wish to return.
• A brief explanation of the return request.
• Photos of the product, if it arrived damaged or incorrect.

Where applicable, products should be returned with their original accessories and packaging. However, these conditions do not limit mandatory consumer rights under Brazilian law.

3. Free Returns

Lumviva provides free returns under its stated return policy.

Please contact us before sending an item back. Our support team will provide the appropriate return instructions.

Customers should not send products to our business address without first receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If your coffee table or dining chair arrives damaged, defective, or different from what you ordered, please contact Lumviva as soon as possible.

We may request photographs or other details to understand the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.

5. Refund Policy

Once your return request has been reviewed and the returned product has been received where required, Lumviva will process any approved refund.

Our standard refund processing time is approximately 3 days after the return has been received and approved.

The time needed to complete any refund may vary depending on the circumstances and applicable payment or delivery arrangements.

6. Cash on Delivery (COD) Refunds

Lumviva currently accepts Cash on Delivery (COD) as its only payment method.

If you paid for your order in cash upon delivery and are eligible for a refund, please contact our customer support team. We will coordinate the refund arrangements with you and explain any information needed to complete the process.

7. Order Cancellations

If you wish to cancel an order, contact Lumviva as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch. Once an order has been shipped or delivered, the applicable return and consumer withdrawal procedures will apply.

8. Exchanges

If you receive an incorrect or defective product or wish to discuss an exchange, contact our support team.

Exchange requests are subject to product availability and applicable consumer rights. Where an exchange is not available or appropriate, another legally required solution may apply.

9. How to Request a Return or Refund

To start a return or refund request:

1. Contact Lumviva using the email address or phone number below.
2. Provide your order details and explain the reason for your request.
3. Follow the return instructions provided by our support team.
4. Once the return is received and reviewed where required, we will communicate the next steps.

10. Contact Information

For questions about returns, refunds, or cancellations, please contact Lumviva:

• Trade Name: Lumviva
• Phone Number: +55 98 98120-0326
• Email: alizada726ali@gmail.com
• Business Address: Av. Davi Alves Silva, 1314, Buriticupu – MA, 65393-000, Brazil

11. Changes to This Policy

Lumviva may update this Return & Refund Policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.

Updates will not remove consumer rights that are protected by applicable law.

Thank you for shopping with Lumviva. We appreciate your trust and are committed to providing helpful customer support.