FAQ’s

Welcome to the Lumviva FAQ page. Here, you’ll find answers to common questions about our coffee tables, dining chairs, payment methods, shipping, returns, and refunds. If you need further assistance, our customer support team is happy to help.

1. What Products Does Lumviva Sell?

Lumviva specializes in coffee tables and dining chairs designed to complement your living and dining spaces. We aim to offer practical furniture options that combine style, functionality, and everyday convenience.

2. Does Lumviva Offer Free Shipping?

Yes, Lumviva offers free shipping on orders. There are no shipping charges for eligible deliveries under our standard shipping policy.

3. How Long Does Delivery Take?

At Lumviva, our estimated delivery timeline is:

• Order handling: 1–2 business days.
• Shipping transit: 3–5 business days.
• Total estimated delivery: 5–8 business days.

Delivery times are estimates and may vary due to location, carrier operations, or unexpected delays.

4. What Payment Methods Does Lumviva Accept?

Currently, Lumviva accepts Cash on Delivery (COD) only. You pay for your order when it arrives, subject to the available delivery arrangements.

5. What Is the Return Policy at Lumviva?

Lumviva offers free returns within 14 business days, subject to our applicable return conditions. Please contact our customer support team before returning an item for instructions.

6. How Do I Request a Refund?

To request a refund from Lumviva, contact our support team with your order details and the reason for your request. Our team will guide you through the return and refund process according to our policy.

7. How Long Do Refunds Take?

Once your refund is approved, Lumviva aims to process it within approximately 3 days. The time required to complete a refund may depend on the circumstances of the order and the applicable refund process.

8. How Can I Contact Lumviva?

You can reach us using the following contact details:

• Phone: +55 98 98120-0326
• Email: alizada726ali@gmail.com
• Address: Av. Davi Alves Silva, 1314, Buriticupu – MA, 65393-000, Brazil

9. Can I Ask Questions About a Product Before Ordering?

Absolutely! Lumviva welcomes product-related questions. Contact our customer support team if you need additional information about a coffee table or dining chair before placing your order.

10. What Should I Do If My Order Is Delayed?

If your order has not arrived within the estimated 5–8 business days, please contact Lumviva with your order details. We will help you with the available information regarding your shipment.

11. Can I Change or Cancel My Order?

If you need to change or cancel an order, contact Lumviva as soon as possible. Requests are subject to the order’s processing and shipping status, so changes cannot be guaranteed once an order has been dispatched.

12. How Can I Get Help With My Order?

For assistance with an order, shipping question, return, or refund, contact Lumviva by email or phone. Please include your order number and relevant details so we can assist you more efficiently.

Still Have Questions?

If you cannot find the answer you need, Lumviva is here to help. Contact our customer support team, and we will do our best to make your shopping experience smooth and convenient.